I recently listened to a Dare to Lead podcast in which Brene Brown interviewed Charles Feltman, the author of The Thin Book of Trust. During this interview, Feltman says one way we break trust is by extending an offer we cannot fulfill. An offer, says Feltman, is the same as a commitment.

I realize this statement may seem obvious, and I cannot keep count of how many times I have made a well-intentioned offer and not been able to deliver. All the times I have said, “Let me know if you need anything,” and “Please reach out if I can help.”

In the moment, I mean it. I sense the other person’s pain and I want to alleviate their suffering. I suspect most of us would like to alleviate suffering, and if everyone whom we extended an offer to help asked us to follow through, we would feel overwhelmed and burned out.

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